So I went to a "Bioladen" near my apartment to buy decaf coffee that's made using a better process than "standard" decaf; also, this coffee is Fair Trade coffee, so I decided I will support them by buying their coffee even though it is more expensive than the standard stuff. But that coffee's not in the shop. I ask the lady at the counter if she can order it for me, and she says, sure, let me take a look. She looks in her secret book (she will not allow me to look with her) and offers me a Fair Trade coffee, but (and here is the big but) I have to buy 12 packets of 250 g each. I cannot order two or three. So I leave, and order the same coffee over the GEPA website.
With a service attitude like that, how long can this shop last? This level of non-accommodation of a customer is the norm in Germany; it happens all the time, with variations, when I go shopping.
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